Instructions for new Residents:
Once you have signed up to our website please login complete the following steps:
(NOTE: download links will only work once your account is approved and you can log in)
- All New Residents
- Login to mallardplace.org.uk by clicking SIGN IN.
- Download and read our Handbook.
- Read sign and submit the Pool Rules – you can not get your key fob activated without signing these rules.
- Join the Swimming Pool WhatsApp Group (join link on logged in homepage) – you can then arrange to collect and activate your key fob.
- Read and sign our Parking Rules. – parking spaces are monitored
- Whitelist ‘@mallardplace.org.uk’ with your email provider – follow whitelist.guide
- Check that you have one Red Parking Disc (resident) and one Green Parking Disc (visitors) in your property. If not please contact the Parking team using My Tools -> Submit Help Request.
- Put your Red Disc in your own car if you need to use a communal space for a reasonable period (see Parking Rules).
- Ask your visitors to display the Green Disc if they use a visitor/communal space, they need to return it to you when they leave.
- All Owners Only
- Login & go to My Tools or My Profile and complete the Create a RIPA Subscription Payment form to set up your Quarterly Subscription by Direct Debit.
- If you are about to embark on renovation of your property then please read the Contractor Regulations.
- All Tenants Only
- If you are a new Tenant in a Flat: Read, sign, witness and submit the Leasehold Direct Agreement form.
- If you are a new Tenant in a House: Read, sign, witness and submit the Freehold Direct Agreement form.
- Flats & Maisonettes Residents
- Ensure you have located your nearest Refuse and Recycling room – bin room door codes are on the Flats Information page.
- Only use the bin rooms & ensure bin room doors are closed after you.
- Do not leave waste on the roadways/driveways.
- Do not leave waste on your doorstep.
- Do not order council recycling bins.
- RIPA does not allow Dogs and.or Cats to be kept in Leasehold properties.
- More Information
- Self Service: Our website holds lots of information for logged in users – please use the menus or search facility to locate information. You can also try RIPA Bot our friendly automated assistant (experimental).
- Questions/Help? Please use My Tools -> Submit Help Request and select the most appropriate category to ask for help.
- Community: There is an active WhatsApp community with several topic groups – use My Tools -> Submit Help Request to request the link to join or click the link on the My Home page (you need to be logged in).
- Newsletters: Regular email newsletters are published – to view the archive please visit Resources -> Newsletter Archive.
- Need a trades person for internal works? We hold a list of recommended contractors to view or submit recommendations visit Resources -> Business Directory.
- Holiday/Short Term Letting: no subletting, holiday or short term letting permitted in any property on Mallard Place.
